How Settlement Works — Grading, Disputes, and Voided Trades

Once a game ends, Novig grades all trades against official data sources and settles them automatically. Settlement typically occurs within 30 minutes of the event ending. Your updated balance is reflected in your Portfolio.

Results are verified against official data sources after the event concludes. Trades are then graded (won, lost, voided, or pushed) accordingly. You can track the status of any trade in your Portfolio.

Settlement typically occurs within 30 minutes of the event ending.

Reach out through Live Chat. Provide your trade or order slip ID (or the event name and your selection if you don't have the ID), and explain what you believe the correct outcome should be. Make sure to connect to a human agent. Our team will review against official statistics and respond, usually within 24–48 hours.

If an official stat correction is issued after a game has ended, Novig is unable to re-grade affected trades. Trades are graded based on the official statistics available at the time of grading, and outcomes will not be adjusted if a correction is issued afterward. Your account balance will not be affected by any subsequent stat corrections.

A trade is voided if the event is cancelled, a player doesn't participate, or other conditions in the Market Rules apply. When a trade is voided, you will be paid out at the Fair Market Value. You can learn more about how that's determined here.

A push occurs when the result exactly matches the line, or when a player (in props markets) doesn't participate at any point during the event. As with voids, pushes are also settled at Fair Market Value.

These details are outlined in the contract for the specific market you've traded on. You can view all of our current contracts here.

In the Portfolio section of the app. Each trade shows the event, your selection, the odds, and the settlement result.