Most redemptions on Novig are processed automatically, but some are sent for manual review as part of routine compliance and security checks. This is a standard procedure applied equally to all users and does not imply any issue with your account.
The exact reasons a redemption is flagged for review are not disclosed, but these checks are in place to protect user accounts and ensure the security and integrity of all transactions.
What to expect
Manual reviews are typically completed within 24 hours, though during periods of high transaction volume delays of up to 24–48 hours are possible.
When no manual review is required and the queue is short, withdrawals can often be processed within minutes.
You do not need to take any action or provide any additional documents during the review — it is handled entirely by the compliance team.
Support cannot expedite the process or guarantee a completion time.
How does it affect my redemption timing?
Once the review is complete, your funds are sent to your payment provider and processed according to that provider's standard timelines. Additional delays may occur while Novig coordinates with the payment provider as part of its dual-layer verification process.
If 48 hours have passed and your redemption hasn't been processed, contact support via live chat or via email at [email protected].