Why might my Novig redemption be sent to manual review, and what should I expect?

Redemptions on the Novig platform are typically processed automatically. However, in certain cases, redemptions may be sent for manual review. This is part of Novig's commitment to ensuring compliance with platform policies and safeguarding the security of its users and community.

Most redemption requests on Novig go through an approval review as part of the platform's standard process. This review is designed to maintain the security of user accounts and funds and is a general measure applied to all redemptions.

Novig periodically reviews redemptions as part of routine compliance checks. These checks are designed to maintain the security and integrity of the system and do not imply any wrongdoing on your part. Redemptions are processed in multiple stages, including internal reviews and external payment provider handling. Once a redemption request is submitted, it undergoes necessary checks to ensure compliance with regulations and security protocols. After approval, the funds are sent to the payment provider, which processes the transaction according to standard timelines.

While under manual review, redemptions may take longer to process than usual. Once the review is completed, your funds will be sent for processing according to the standard timelines of your chosen payment method. If a redemption is flagged, Novig works diligently to complete its review as quickly as possible, usually within 24 hours. It's worth noting that these measures are in place to protect user accounts and ensure the compliance and security of all transactions. Support cannot expedite the process or guarantee a completion time, as the review is conducted by the compliance team to ensure all regulatory requirements are met. Customers do not need to provide any additional documents or take further action during this process.

Manual reviews are a standard procedure that can apply to any redemption request. While the exact reasons for a manual review are not disclosed, they are implemented to ensure the integrity and security of the withdrawal process.

Being subject to a manual review does not suggest any issues with your account. These reviews are routine safeguards applied equally to all users. Customers should also note that no additional actions are required on their part during the review process, as it is handled entirely by the compliance team.

Additionally, during periods of high transaction activity, the internal approval queue may become longer, potentially resulting in delays of up to 24–48 hours. Conversely, when the queue is short and no manual review is required, withdrawals can often be processed within minutes.

While under manual review, redemptions may take longer to process than usual. Once the review is completed, your funds will be sent for processing according to the standard timelines of your chosen payment method and the associated bank capabilities. If a redemption is flagged, Novig works diligently to complete its review as quickly as possible, usually within 24 hours. It's worth noting that these measures are in place to protect user accounts and ensure the compliance and security of all transactions.

Additionally, delays may occur while Novig waits for a response from the payment provider and completes its internal verification. This dual-layer verification process ensures there are no issues on either end before approving or declining the redemption. Once a redemption has been approved and sent to the payment provider, the processing time is determined by the provider’s standard procedures.

Being subject to a manual review does not suggest any issues with your account. These reviews are routine safeguards applied equally to all users.

Manual reviews are a crucial part of Novig's efforts to protect its users and maintain a secure environment. While they may delay processing temporarily, they reflect Novig's commitment to compliance and the safety of its community.