Introduction
Redemptions on the Novig platform are typically processed automatically. However, in certain cases, redemptions may be sent for manual review. This is part of Novig's commitment to ensuring compliance with platform policies and safeguarding the security of its users and community.
What Triggers a Manual Review?
Novig periodically reviews redemptions as part of routine compliance checks. These checks are designed to maintain the security and integrity of the system and do not imply any wrongdoing on your part.
How Does a Manual Review Affect Redemption Timing?
While under manual review, redemptions may take longer to process than usual. Once the review is completed, your funds will be sent for processing according to the standard timelines of your chosen payment method and the associated bank capabilities. If a redemption is flagged, Novig works diligently to complete its review as quickly as possible, usually within 24 hours. It's worth noting that these measures are in place to protect user accounts and ensure the compliance and security of all transactions.
Being subject to a manual review does not suggest any issues with your account. These reviews are routine safeguards applied equally to all users.
Conclusion
Manual reviews are a crucial part of Novig's efforts to protect its users and maintain a secure environment. While they may delay processing temporarily, they reflect Novig's commitment to compliance and the safety of its community.