Follow these steps to complete a purchase using your credit or debit card:
Navigate to the Purchase tab in your Novig app
Select the Novig Coins and Cash package you want to buy
Tap the Standard pricing option (Standard pricing applies to credit and debit card purchases)
Select Credit or Debit Card as your payment method
Select Credit Card for manual entry
Provide the following information:
Card number (16 digits)
Expiration date (MM/YY)
CVV security code (3-4 digits on the back of your card)
Name on card
Billing address
Review the subtotal and total amount
Optionally check the box to save your card information for faster checkout next time
Tap Confirm Purchase to complete the transaction
Supported Card Types
Novig accepts the following credit and debit cards:
Visa
Mastercard
American Express
Discover
After Your Purchase
Once your card transaction is complete, you'll see a confirmation screen with:
The amount of Novig Coins added to your account
The bonus Novig Cash included with your purchase
The total cost charged to your card
Troubleshooting Declined Payments
If your credit or debit card purchase is declined:
Verify that your card has sufficient available credit or funds
Ensure your card information (number, expiration, CVV, billing address) is entered correctly
Try a smaller purchase amount first
Contact your card issuer to ensure they're not blocking the transaction
Some banks may flag sweepstakes platforms initially and require authorization
Try a different card if available
Avoid using gift cards, as Novig does not accept them for transactions.
Prepaid debit cards like those affiliated with Cash App are not eligible for deposits on Novig.
If your card transaction fails, consider using alternative payment methods such as connecting your bank account or using stablecoins, which may qualify for better rates and avoid restrictions.
Transactions may fail due to security-related restrictions imposed by external payment processors. In such cases, the transaction does not complete on Novig’s side, and no Novig Cash or Coins are credited.
Ensure your card is activated before attempting a transaction. For new or replacement cards, activation is required.
Wait at least one hour after activating your card before retrying the transaction, as there may be a temporary cooldown period.
If you encounter the same error on multiple cards, the issue is likely related to activation or issuer restrictions, and the resolution steps remain the same.
Important Information
Payment method availability may vary based on your location and account status
All pricing is transparently displayed before completing your purchase
Credit and debit cards use Standard pricing, while Trustly, Aeropay and stablecoins offer Discount pricing
Novig also supports alternative payment methods like Trustly or Aeropay for linking bank accounts, Apple Pay depending on regional availability, and stablecoins for users involved in digital assets.