While Novig does not manage your payment accounts directly, you can use Aeropay to link, update, or troubleshoot your bank accounts. Security considerations restrict detailed visibility within Novig, necessitating direct interaction with Aeropay for most account-related tasks.
Adding a New Bank Account
If you'd like to set up a new primary payment method:
Navigate to the Purchase tab in the Novig app.
Initiate the purchase process, and use the Aeropay option to add your preferred account.
Once linked, this account becomes available for future transactions.
Unsupported Banks
In some cases, Aeropay may not recognize certain banks, particularly smaller regional banks or credit unions. Possible resolutions include:
Checking Aeropay's support for your bank.
Using alternative payment methods such as Trustly.
Withdrawing funds to a recognized account to complete transactions via debit card or another supported method on Novig.
Resolving Duplicate or Existing Connections
If you see the "bank account already exists" error, it might occur because your bank account is already linked to another Aeropay account. To resolve this:
Contact Aeropay support via their website to get help with managing or unlinking the account.
For specific banks like Capital One facing connectivity issues, Aeropay support can provide guidance.
Differentiating Linked Accounts
The Novig app does not display details like the last four digits of account numbers for security reasons. To verify or manage your accounts:
Reach out to Aeropay support, as they are the ones who manage these details for your linked accounts.
Removing Bank Accounts
If you need to remove an old or inactive account:
Contact Aeropay at their support email: [email protected].
Request that they clear out or update your linked accounts.
Once done, you can re-add your active, preferred bank account through the steps described in the "Adding a New Bank Account" section.
Need Further Assistance?
For any additional support related to managing your payment accounts, reach out to Aeropay at [email protected].
If Aeropay cannot process your transactions due to persistent issues, explore other payment options like Trustly.