Skip to main content

How can I manage my banking connections on Novig?

Updated over a month ago

Managing your banking connections on Novig involves connecting supported bank accounts, resolving any integration issues, and, when necessary, disconnecting these accounts. This guide outlines the steps for handling these processes, using both Trustly and Aeropay as banking integration methods.

Disconnecting a Bank Account

If you’d like to disconnect your bank account from Novig, the steps will depend on the platform used for the connection:

  • For accounts connected via Trustly: Your account can be disconnected directly upon request. Just open up a Live Chat in the app, or contact our support team at [email protected].

  • For accounts connected via Aeropay: The disconnection process must be handled through Aeropay’s support team. You can contact them at Aeropay Support for assistance.

Troubleshooting Bank Account Connection Issues

If you encounter an issue while trying to connect your bank account, such as being prompted to use another payment method, it may be due to account integration issues. Consider the following steps:

  1. Verify Account Details: Ensure that the bank account you are trying to connect is a valid checking account and that the account holder name matches the name associated with your Novig account.

  2. Contact Trustly or Aeropay for Support: If the issue persists and you are using Trustly for the banking connection, this could indicate an integration error. You’ll need to reach out to Trustly or Aeropay directly to resolve the issue.

Did this answer your question?