Novig is committed to responsible trading. We want playing on Novig to be a fun, social activity — not something that negatively affects your life. We provide tools to help you manage your engagement, and we encourage you to use them.
What Is Responsible Trading?
Responsible trading means enjoying Novig's sports trading as entertainment while staying in control of your time and spending. It means playing within your means, not using trading to escape reality or generate income, and using our management tools when you need them.
Setting Trading Limits
How do I set limits on my trading?
In the app, go to the Account section and select "Trading Limits." You can set the following:
Deposit limits — Daily, weekly, or monthly maximum deposit
Trading limits — Daily, weekly, or monthly limits on trades
Time out (account suspension) — Suspend your account for 1 day, 3 days, 7 days, 1 month, 3 months, or 6 months
Permanent account closure — Email [email protected] with the subject line "CLOSE MY ACCOUNT"
You can also set limits by contacting us through Live Chat.
Self-Exclusion (Time Out)
How do I self-exclude?
In the app, go to Account, then the settings gear icon, then Time Out. From there, select how long you'd like to self-exclude for:
1 day
3 days
7 days
1 month
3 months
6 months
Important things to know before you submit:
Once submitted, your self-exclusion cannot be changed, shortened, or lifted early, by you or by Novig, for any reason.
During your self-exclusion period, you will not be able to access your account or trade on Novig.
What if I want to exclude myself from more than just Novig?
If you'd like a broader step than a Novig-specific time out, you can add yourself to an ecosystem-wide self-exclusion list through selfexclude.io. This is an independent service that lets you self-exclude across all participating prediction market platforms at once, not just Novig. It's a good option if you want to step away from prediction market trading as a whole rather than managing limits platform by platform.
Note: selfexclude.io is not operated by Novig. Once you're on the list, participating platforms (including Novig) will honor your exclusion, but any account or deposit questions specific to Novig should still go through Novig support.
When do my limits take effect?
Limits are processed by our team and confirmed by email. They are not active until confirmed. If you don't see them applied after confirmation, contact us immediately.
Can I change or remove a limit?
Yes. You can modify or remove limits through the Trading Limits section in your account settings, or by contacting support. However, once a limit has been set, it cannot be changed for 24 hours.
Keeping Track of Your Trading
How can I monitor my trading?
View your transaction history any time by tapping the Account icon in the app and selecting the Transactions tab. This shows your deposits, trades, and withdrawals. Being aware of how much you're spending and how much time you're spending on the platform is an important part of staying in control.
Tips for maintaining healthy trading habits:
Treat Novig as entertainment, not a way to make money
Set a budget and stick to it
Only make a deposit if you can afford it
Don't let trading take up excessive time, just as you would with any entertainment activity
Self-Assessment — Is My Trading Becoming Problematic?
If you're wondering whether your trading is becoming a problem, consider these questions. The more you answer "yes," the more likely it is you're experiencing difficulties:
Do you often re-live trading experiences or think about future ones?
Do you hide or lie about your trading?
Do you get angry when interrupted during a game?
Have you ever binged on trading after taking a break?
Do you use trading to soothe negative emotions?
Do you play early in the morning or find ways to play when away from home?
Do you set limits and then break them?
Have you lost sleep, skipped work, or skipped classes to play?
Have you deleted your account and later returned?
Do you feel guilt or shame around your trading?
Has trading affected your relationships or replaced hobbies?
Has your time spent on trading increased over time?
If you answered "yes" to multiple questions, consider reaching out to a support organization (see below).
Getting Help
Where can I get independent support for a trading problem?
Contact Gaming Addicts Anonymous (GAA), an independent problem trading support service, at: [email protected]
Note: GAA is not affiliated with Novig. They do not provide Novig account support or dispute resolution.
For Novig account issues (limits, account suspension, account closure):
Contact Novig support through Live Chat in the app or by emailing [email protected].