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Using Coinflow for Stablecoin Payments

Updated over a month ago

1. What is Coinflow?

Coinflow is a secure on-chain checkout that allows you to pay for Novig Coins packages with cryptocurrency (only stablecoins for now).

  • Coinflow generates a one-time wallet address for each purchase

  • Accepts USDC or USDT on supported networks

  • Credits your Novig Coins and Cash balance as soon as the payment confirms on-chain

Other tokens and additional networks are coming soon.

2. Step-by-Step: Completing Your Payment

  1. Select Crypto (Coinflow) at checkout.

  2. After pressing Confirm Purchase, you should see the option to Transfer from anywhere. Choose a chain, and Coinflow will handle the conversion.

  3. After selecting your chain, you can select a stablecoin.

  4. After selecting your stablecoin, a unique wallet address and exact amount appear on screen for you to copy.

  5. Send the full amount within 60 minutes. The address expires after 1 hour for security.

  6. Once your transfer confirms, Coinflow notifies us and your balance updates automatically—no screenshots or support tickets needed.

3. Timing & Expiration

  • 60-minute window: After 1 hour, the address is closed and can no longer receive funds.

  • Sent late? Coinflow automatically returns the entire amount to the originating wallet—no action required.

4. Common Issues & Quick Fixes

Situation

What Happens

What You Should Do

Wrong amount/token sent (over- or under-payment)

Coinflow pauses the transfer and asks for a refund address in-app

Enter the address; Coinflow refunds automatically—credit the correct amount instead

If you do not see this, contact Novig Support in chat with your transaction hash & desired refund address; we’ll escalate to Coinflow for manual return

Funds sent to an old/incorrect address

Coins are stuck on the wrong address

Contact Novig Support in chat with your transaction hash & desired refund address; we’ll escalate to Coinflow for manual return

Funds sent after 60 minutes

Session already expired

Coins are auto-returned by Coinflow

5. Tips for a Smooth Transaction

  • Copy-paste, don’t re-use: Always copy the fresh wallet address displayed for your current session.

  • Double-check network & token: Make sure you’re sending the correct stablecoin on the supported network (e.g., USDC on Ethereum or USDT on Solana).

  • Save your TX hash: Having the transaction ID handy allows Support to help faster if anything goes wrong.

6. Need Help?

Most hiccups are resolved automatically by Coinflow. If you still have questions:

  1. Start a chat in the Novig app.

  2. Provide your transaction hash and briefly describe the issue.

  3. Our team—or chatbot—will guide you through the next steps or connect you to a live agent when manual intervention is required.

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