Your cash balance and your available-for-withdrawal balance aren't always the same number, and that's expected.
Deposits Need to Settle First
When you add funds to your account, that deposit needs to clear before it can be withdrawn. This is standard practice and protects against issues like reversed or failed deposits.
While a deposit is settling, you'll see it listed separately as Processing. Once it clears, typically within a few business days depending on your deposit method, it moves into your available balance and can be withdrawn.
Example
Here's what this looks like in the app:
| Amount |
Available for Withdrawal | $161.15 |
Processing | $50 |
Cash Balance | $211.15 |
In this example, the account has $211.15 in total cash, but only $161.15 is currently available to withdraw. The remaining $50 is a recent deposit that hasn't finished settling yet.
Where to Check This
You can view this breakdown anytime by tapping the question mark next to your available balance from the Withdraw screen. It shows your available balance, anything still processing, and your total cash balance in one place.
Key Takeaways
Cash balance = available balance + processing deposits
Processing deposits become available once they settle
No action is needed on your end. Funds move automatically once cleared
If you have a deposit that's been processing longer than expected, reach out to support with the date and amount and we'll look into it.