When you place a trade using newly purchased Novig Cash, that Cash remains "in play" until the corresponding trades are fully settled. For example, if you’ve engaged in pending trades like parlays, the Cash tied to those trades will count against your redeemable balance until settled. Once these trades are settled, your redeemable balance increases—potentially including winnings—becomes available for redemption. Pending trades can lead to scenarios where your redeemable balance appears lower than expected. Once all trades settle, the funds should meet the 1x playthrough requirement, at which point withdrawals can proceed.
Redeemable vs. Non-Redeemable Funds
Novig offers two types of virtual currencies:
Novig Cash (Blue Currency): Redeemable for real cash prizes (USD) if your trades win; subject to playthrough requirements
Novig Coins (Yellow Currency): Used exclusively for practice trading and cannot be redeemed for real currency
Playthrough Requirements
The "1x playthrough requirement" mandates that new Novig Cash placed in trades must circulate until the associated bets conclude. Redemption of Novig Cash winnings can only take place after trades have been fully settled.
Troubleshooting Redemption Issues
If you’re unable to redeem your Novig Cash:
Verify Your Currency Type: Ensure that you are betting with Novig Cash, not Novig Coins, as only the former is redeemable.
Check Pending Trades: Navigate to your Portfolio and review the "Settled" tab for detailed information about the status of your trades. Pending trades may still be tying up your balance.